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CRM software for SMB
There's plenty of CRM activity in the small and midsized business (SMB) market. In fact, many analyst firms predict the SMB space will be the fastest growing segment of CRM for the next several years. But there are a lot of challenges for smaller companies who want to get rolling with CRM -- like smaller budgets and fewer resources. Get some advice on how to make CRM work for your SMB company from our seasoned veteran.
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| EXPERT TECHNICAL ADVICE: 1 - 3 of 11 |
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| CRM SOFTWARE FOR SMB EXPERTS |
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Jim Berkowitz
Founder and CEO, CRM Mastery, Inc
ASK A QUESTION |
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Online customer service -- how to get started
02 Feb 2007
EXPERT ANSWER - Looking to get started with self service technology? Read advice from Jim Berkowitz on how a small business should begin planning for self service improvements.
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Evaluating Microsoft CRM for an SMB
15 Aug 2006
EXPERT ANSWER - Jim Berkowitz, SearchCRM.com's midmarket expert, discusses pros and cons of Microsoft CRM for an SMB in this expert tip.
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SEE ALSO - Topics Related to CRM software for SMB:
Evaluating CRM software,
Customer loyalty,
Call center software and call center management,
CRM ROI,
Using SAP CRM,
Sales force automation (SFA),
SaaS CRM vs. CRM on premise implementations,
Using Microsoft CRM,
Customer experience management,
Call center software and metrics,
Using Oracle/Siebel/PeopleSoft CRM,
Building trust with customer strategy,
Customer equity: Long-term and short-term,
Understanding Microsoft CRM technology,
Creating and implementing a CRM strategy |
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