Customer loyalty

EXPERT TECHNICAL ADVICE: 1 - 3 of 83

CUSTOMER LOYALTY EXPERTS
			Michael Lowenstein Vice President and Senior Consultant, Customer Loyalty Management ASK A QUESTION

	Should we change our customer loyalty strategy during a recession? 03 Dec 2008 EXPERT ANSWER - Find out if you should change your customer loyalty strategy during a recession and learn why it's a good time to focus on building customer trust.

	Are airline loyalty programs becoming a disincentive? 03 Dec 2008 EXPERT ANSWER - Get one expert's opinion of airline loyalty programs and whether or not their impact on customer loyalty is a positive one.

	How are major companies using customer advocacy programs to reward customer loyalty? 10 Sep 2008 EXPERT ANSWER - In this tip, expert Michael Lowenstein discusses a few successful companies that have established customer advocacy programs to reward customer loyalty.

	VIEW ALL EXPERT TECHNICAL ADVICE ON CUSTOMER LOYALTY

SEE ALSO - Topics Related to Customer loyalty:  Evaluating CRM software, Call center software and call center management, CRM ROI, Using SAP CRM, Sales force automation (SFA), SaaS CRM vs. CRM on premise implementations, Using Microsoft CRM, Customer experience management, Call center software and metrics, Using Oracle/Siebel/PeopleSoft CRM, Building trust with customer strategy, Customer equity: Long-term and short-term, CRM software for SMB, Understanding Microsoft CRM technology, Creating and implementing a CRM strategy