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	Products of the Year 2005:	WINNERS BY YEAR: 2007, 2006, 2005, 2004

	2005 PRODUCT CATEGORIES Business Intelligence Customer Data Integration Online self-service Contact Center -- E-mail response Contact Center -- Hosted contact center Contact Center -- Workforce optimization Contact Center -- Speech technology Marketing automation (Enterprise) Marketing automation (small, midmarket) Sales force automation (Enterprise) Sales force automation (small, midmarket) Data quality Sales force automation (small, midmarket) The top winners in this category are: GOLD AWARD: Dovarri 6.0 Small and medium-sized businesses have little time for learning complicated applications and are often reliant on vendor support. That's what earned Dovarri the gold in this year's SMB sales application. According to our judges, its support and ease of use set it apart from the pack. READ MORE VIEW ALL PRODUCT CATEGORIES		CRM Solutions from SearchCRM, White Papers, CRM Expert Advice, CRM News Professional opinions on CRM software choices. CRM White Papers make your decision easier.

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