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	Products of the Year 2005:	WINNERS BY YEAR: 2007, 2006, 2005, 2004

	2005 PRODUCT CATEGORIES Business Intelligence Customer Data Integration Online self-service Contact Center -- E-mail response Contact Center -- Hosted contact center Contact Center -- Workforce optimization Contact Center -- Speech technology Marketing automation (Enterprise) Marketing automation (small, midmarket) Sales force automation (Enterprise) Sales force automation (small, midmarket) Data quality Sales force automation (Enterprise) The top winners in this category are: GOLD AWARD: Salesforce.com Summer '05 Enterprise companies are fast learning that a sales force automation (SFA) application only works if the sales force is using it and using it properly. With that in mind, Salesforce.com's flexible deployment, performance and ease of use and integration earned it top honors in the enterprise SFA category this year. READ MORE VIEW ALL PRODUCT CATEGORIES		CRM Solutions from SearchCRM, White Papers, CRM Expert Advice, CRM News Professional opinions on CRM software choices. CRM White Papers make your decision easier.

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