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	Products of the Year 2005:	WINNERS BY YEAR: 2007, 2006, 2005, 2004

	2005 PRODUCT CATEGORIES Business Intelligence Customer Data Integration Online self-service Contact Center -- E-mail response Contact Center -- Hosted contact center Contact Center -- Workforce optimization Contact Center -- Speech technology Marketing automation (Enterprise) Marketing automation (small, midmarket) Sales force automation (Enterprise) Sales force automation (small, midmarket) Data quality Business Intelligence The top winners in this category are: GOLD AWARD: Cognos 8 Business Intelligence Cognos 8 BI offers organizations a fast and easy approach to standardizing BI across the enterprise -- one of the top IT and business priorities in many organizations today. READ MORE VIEW ALL PRODUCT CATEGORIES		CRM Solutions from SearchCRM, White Papers, CRM Expert Advice, CRM News Professional opinions on CRM software choices. CRM White Papers make your decision easier.

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