Contact center software: 2004: Products of the Year: SearchCRM.com

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	Products of the Year 2004:	WINNERS BY YEAR: 2007, 2006, 2005, 2004



		2004 PRODUCT CATEGORIES



			Business intelligence

			Customer-facing online service

			Contact center software

			Marketing automation

			Sales force automation

Contact center software

The top winners in this category are:


GOLD AWARD:	Cincom Systems' Synchrony 4.7 The competition was particularly fierce in the contact center software category. In 2004, a variety of vendors introduced innovative technologies that aim to help call center managers and agents meet the complex demands of today's mutlichannel ... READ MORE

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