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Products of the Year 2004: WINNERS BY YEAR: 2007, 2006, 2005, 2004


2004 PRODUCT CATEGORIES
Business intelligence
Customer-facing online service
Contact center software
Marketing automation
Sales force automation

Customer-facing online service

The top winners in this category are:


GOLD AWARD: Parature's Online Customer Support Solution, Version 5.6

There are plenty of innovative products in the burgeoning online service market. Today's Internet savvy customers demand the same (or better) service online that they'd receive via any other channel -- they want convenience, responsiveness and ...
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