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CRM's sweet spot
Results as of: 7:10 PM EST, 06 Jan 2009

1. Which will be the hottest area of CRM in 2004? (Learn about key trends at the SmartCRM conference. Apply to attend for free.)
ABCDEF
A: Sales force automation - 25 %
B: Marketing - 28 %
C: Contact center - 7 %
D: Analytics - 17 %
E: Hosting - 17 %
F: Other - 3 %
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