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| Merger madness? |
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Results as of: 5:11 PM EST, 06 Jan 2009
1. How will the Aspect-Concerto merger affect the call center market?
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A: Not much, the market is still crowded with strong competition between vendors - 9 %
B: Some, competitors like Avaya and Genesys will have to focus more on their call center technology - 54 %
C: A lot, one large company focused strictly on the call center will help revolutionize the industry - 36 %
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