1. What's your company's New Year's CRM resolution?
A
0%
B
18%
C
6%
D
37%
E
37%
A: We will give customers the same, consistent level of service in every channel. B: We will keep our data cleaner. C: We will record and measure the success of our most important initiatives. D: We will determine who our best customers are and give them the best service. E: We will go out and bring in new customers, the kind our company needs.
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