CRM News Archive |
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| 08 Dec 2008 |
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Salesforce.com and Google connect the clouds
Salesforce.com and Google have released developer tools tying Force.com to the Google App Engine and offered some previews of Spring '09. |
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| 02 Dec 2008 |
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Customer product reviews more prevalent, profitable
While some Web 2.0 technology may face adoption challenges in the coming year, Kingston Technology says customer product reviews have quickly improved conversion rates. |
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| 25 Nov 2008 |
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Voices of CRM: RightNow's Greg Gianforte
(SearchCRM.com)
In this podcast, Greg Gianforte, CEO of RightNow Technologies, discusses the economy, his visits to 200 RightNow customers and his company's latest software update. |
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| 20 Nov 2008 |
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Call center 'soft skill' training pays off for Motorola
Putting engineers through customer service training has paid off in higher customer satisfaction and faster call handle times for one Motorola division. |
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| 17 Nov 2008 |
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Understanding Session Initiation Protocol in today's call centers
Session Initiation Protocol (SIP) is being used effectively in some call centers, but if your call center is using products from multiple vendors, you may not be able to take advan... |
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| 12 Nov 2008 |
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Oracle enhances Siebel CRM software, tinkers with gadgets
Oracle has issued its second release of Siebel CRM software since acquiring the company and is throwing in some free gadgets. |
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| 11 Nov 2008 |
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Customer data integration helps credit union personalize customer experience
(SearchDataManagement.com)
Vancouver City Savings Credit Union has tapped Initiate System's master data management hub to give workers a 360-degree view of customer data. |
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NetSuite-HP deal brings partners closer to cloud computing
(SearchITChannel.com)
The NetSuite-HP deal could drive traditional VARs into cloud-based computing and bring NetSuite into the SMB market. |
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| 10 Nov 2008 |
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What might a recession mean for CRM and Web 2.0?
With Web 2.0 ROI examples difficult to come by and organizations cautious about spending in a recession, companies must carefully evaluate projects. |
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| 06 Nov 2008 |
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Salesforce.com developers getting social with Facebook apps for enterprise
Salesforce.com developers are creating Facebook apps for the enterprise. Learn what this means for the social networking site. |
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| 04 Nov 2008 |
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Salesforce.com launches website-building tools at Dreamforce
Salesforce.com launched website-building tools that will replace website-building software for some customers, at the 2008 Dreamforce user conference. |
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