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CRM on the iPhone takes a step forward with 3G, still lags RIM
SearchCRM.com | 19 Aug 2008
Oracle has seen some early interest in iPhone applications, and others have plans for CRM on the iPhone, but deploying it in the enterprise requires some careful thought.
CRM News
19 Aug 2008
Understanding workforce optimization (WFO) in the call center
Workforce optimization (WFO) is an emerging technology in the call center that combines recording, quality management (QM) and other call center technologies to optimize call cente...
SAP CRM customers taking new application off the shelf
SAP is leading the market in CRM sales, according to recent reports, but a revamped user interface is giving some customers reason to actually deploy the application as well.
Going green with at-home call center agents
Call center infrastructure vendors are boasting of the environmental benefits of at-home agents, but the price of gas is proving a more compelling argument.
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