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CRM outsourcing attractive in recession

	CRM outsourcing, both customer service and application management, is getting a closer look as companies seek to cut costs amidst the recession. (ARTICLE)
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	SITE HIGHLIGHTS

Sales force automation software product directory: Use this sales force automation software product directory to learn about SFA vendors and products in the SFA software market. Get h... The top 10 CRM news headlines of 2008: In this special report, we've collected SearchCRM.com's most popular headlines from the past year to give you an overview of the CRM market in 2... The top 10 CRM terms and buzzwords of 2008: Browse our collection of the hottest CRM definitions and buzzwords of 2008 and get an overview of the past year's biggest CRM trends. The top CRM advice from experts in 2008: Get the top CRM advice from our CRM and call center experts in 2008. Find out about CRM market trends and get advice on the changing CRM and c... Contest: How did you impact the customer experience?: Tell us about your most rewarding experience as a customer service rep – the top three will win American Express Gift Cards...

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MORE NEWS

CRM outsourcing attractive in recession
CRM outsourcing, both customer service and application management, is getting a closer look as companies seek to cut costs amidst the recession. (ARTICLE)

CRM experts predict 2009
SearchCRM.com's experts look forward to 2009 and what practitioners should prepare for and expect from CRM suites, SFA, contact centers and Web self-service. (ARTICLE)

Poor customer service, not price, driving most customer churn, study says
As the global economy plunges into a recession, organizations may be better served by focusing on customer service rather than pricing, a study from Accenture suggests. (ARTICLE)

Salesforce.com and Google connect the clouds
Salesforce.com and Google have released developer tools tying Force.com to the Google App Engine and offered some previews of Spring '09. (ARTICLE)

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