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Learn about trends in the call center market from Donna Fluss, a thought leader and innovator in contact center and real-time analytics with more than 23 years of experience. In Donna's monthly column for SearchCRM.com, she covers all aspects of call center and real-time analytics. Catch up on recent columns here.
Call center
Learn about trends in the call center market from Donna Fluss, a thought leader and innovator in call center and real-time analytics with more than 23 years of experience. In Donna's monthly column for SearchCRM.com, she covers all aspects of call center and real-time analytics. Catch up on recent columns here.
GO TO TREND WATCH COLUMN: CALL CENTER


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