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Customer equity: Long-term and short-term Expert(s):

Don Peppers and Martha Rogers Don Peppers and Martha Rogers
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How can we get our agents to focus on building customer profitability?
This question posed on 23 December 2008
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What's the best way to manage unprofitable customers?
This question posed on 23 December 2008
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How can we leverage data from our predictive analytics software?
This question posed on 23 December 2008
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How do outbound and inbound call centers build profitable customers?
This question posed on 23 December 2008
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Analyzing and influencing customer behavior to create customer value
This question posed on 30 October 2008
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How to measure customer satisfaction in the call center
This question posed on 30 October 2008
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Three ways to track customer complaints and feedback
This question posed on 30 October 2008
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Tips for managing customer value in a weak economy
This question posed on 08 September 2008
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How should a B2B company build customer value and customer trust?
This question posed on 08 September 2008
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Should we cross-sell to customers during a welcome call?
This question posed on 08 September 2008
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