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Ask The CRM Expert: Meet The Experts |
| SearchCRM.com's Ask the Experts is the place to get your CRM strategy and implementation questions answered by some of the leading authorities in the field. Our experts have been chosen by our editorial team for their knowledge of critical CRM issues. If you're looking for a quick response, choose the appropriate category for your question. Questions are answered on a continual basis, so visit frequently to check for the latest advice by the savviest team of CRM pros on the Web. |
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Lior Arussy,
President, Strativity Group
Categories:
Customer experience management
Lior Arussy is an author and consultant who is passionate about creating delightful customer experiences and executing profitable customer strategies. He is ready to help you design a strategy for treating customers right and keeping them loyal year after year. |
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William Band,
Vice President & Principal Analyst, Forrester Research
Categories:
Using Oracle/Siebel/PeopleSoft CRM
As consolidation continues in the CRM market, many CRM practitioners are looking for honest answers about how Oracle will absorb Siebel, PeopleSoft and other acquisitions, plus what this will mean for the CRM market in general. William Band is a recognized industry analyst and he is on hand to answer your toughest strategic questions about Oracle CRM, Siebel CRM and PeopleSoft CRM. |
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Jim Berkowitz,
Founder and CEO, CRM Mastery, Inc
Categories:
CRM software for SMB
Jim Berkowitz has more than 20 years of professional services and product management experience in Customer Relationship, Financial and Enterprise management software solutions for small (rapidly growing), mid-sized and Fortune 500 companies. He is ready to tackle your toughest questions related to CRM for the midmarket. |
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Richard Boardman,
Founder, Mareeba
Categories:
Creating and implementing a CRM strategy
Looking for help creating or implementing a CRM strategy? Our resident expert Richard Boardman can help. Learn best practices to follow and pitfalls to avoid when building a CRM strategy and undertaking a CRM implementation. |
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Lori Bocklund,
President, Strategic Contact, Inc.
Categories:
Call center software and metrics
Lori can answer your questions on call center technology and metrics, including multimedia options such as e-mail, chat, and Web-based. |
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Donna Fluss,
Principal, DMG Consulting LLC
Categories:
Call center software and call center management
Donna Fluss is the principal of DMG Consulting LLC, a firm specializing in delivering customer-focused business strategy, operations and technology for Global 2000 and emerging companies. Ms. Fluss is a recognized leader and visionary in contact center and real-time analytics. She is the author of The Real-Time Contact Center, the industry-leading 2006 Speech Analytics Market Report and the annual Quality Management/Liability Recording Product and Market Report. If you need answers regarding contact center technology, process and best practices, Donna can help. |
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Paul Greenberg,
President, The 56 Group
Categories:
Evaluating CRM software
Paul Greenberg is the author of one of SearchCRM's most recommended books: CRM at the Speed of Light. If you need an answer about CRM technology, Paul can help. |
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Srinivasa Katta,
President and CEO, iServiceGlobe, Inc.
Categories:
Using SAP CRM
Mr. Katta has nine years of SAP CRM experience and he is ready to answer your most challenging questions on SAP CRM strategy. |
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Ivan Kurtev,
CRM Product Specialist, Green Beacon Solutions
Categories:
Understanding Microsoft CRM technology
Understanding the inner workings of Microsoft CRM technology isn't always easy. Get the answers to all of your technical questions about Microsoft CRM software from our newest expert, Ivan Kurtev. |
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Michael Lowenstein,
Vice President and Senior Consultant, Customer Loyalty Management, Harris Interactive
Categories:
Customer loyalty
Author of several books concerning customer retention, Michael Lowenstein is prepared to field any customer loyalty questions you might have. |
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Don Peppers and Martha Rogers,
Founding Partners, Peppers&Rogers Group
Categories:
Customer equity: Long-term and short-term
Customers are your scarcest resource, but do you really understand what they're worth to your company in the short-term and in the long-term? In this section, renowned customer strategy experts Don Peppers and Martha Rogers will answer your toughest questions on customer equity. |
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Don Peppers and Martha Rogers,
Founding Partners, Peppers&Rogers Group
Categories:
Building trust with customer strategy
Customers won't stay loyal unless they have trust in your company and your brand. Learn how to build trust with strategic advice from Don Peppers and Martha Rogers, world-renowned experts in consumer relationships. |
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Tom Pisello,
CEO/President, Alinean
Categories:
CRM ROI
Widely recognized as an ROI guru, Tom Pisello is on hand to answer your questions related to ROI and TCO for CRM and help you maximize your investment. |
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Denis Pombriant,
Founder and managing principal, Beagle Research Group, LLC
Categories:
SaaS CRM vs. CRM on premise implementations
Denis Pombriant was one of the first analysts to dedicate a practice to Software as a Service (SaaS) CRM and CRM on demand. He is prepared to answer your questions about evaluating and managing on demand CRM. |
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Liz Roche,
Managing partner, Customers Incorporated
Categories:
Sales force automation (SFA)
Look no further for advice on sales force automation technology and best practices. Liz Roche is an industry-recognized CRM expert whose domain includes extensive research and consulting around sales. Her philosophy is based on the customer as the CRM design point and she advocates a holistic approach to the customer lifecycle: looking across the entire sales ecosystem to see how it interacts with the extended selling team to identify weak links and opportunities. This approach enables facilitation of rapid change in sales effectiveness. |
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Richard Smith,
Vice President, CRM Practice Director, Green Beacon Solutions
Categories:
Using Microsoft CRM
Microsoft CRM is poised for significant growth in 2006, and you may be wondering how it compares to other CRM vendors in the marketplace. Richard Smith, Vice President, CRM Practice Director for Green Beacon Solutions, has over a decade of experience in the field. He is on hand to answer your questions about evaluating Microsoft CRM and using Microsoft's CRM technology in your organization. |
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Advice from previous expert, Steve Raye,
Executive Vice President and Co-Founder, eVergance
Categories:
SaaS CRM vs. CRM on premise implementations
Steve Raye, SearchCRM.com expert in 2007, answered questions on evaluatating SaaS CRM vs. on-premise CRM. |
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Advice from previous expert, Alan Winters
Categories:
SaaS CRM vs. CRM on premise implementations
Alan Winters, SearchCRM.com expert in 2006, answered questions on evaluating hosted CRM vs. on-premise CRM. |
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