Engaging effectively with customers on the phone

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RELATED GLOSSARY TERMS Terms from Whatis.com − the technology online dictionary call center agent  (SearchCRM.com) Erlang B  (SearchCRM.com) Erlang C  (SearchCRM.com) inbound call  (SearchCRM.com) inbound call center  (SearchCRM.com) off-peak  (SearchCRM.com) outbound call  (SearchCRM.com) outbound call center  (SearchCRM.com) Quality of Experience  (SearchCRM.com) silent monitoring  (SearchCRM.com)

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