Data breach notification must demonstrate commitment to customer service

	Customer experience management
	Four tips for downgrading customer status
	Results of customer engagement survey of emotionally satisfied customers
	Company-wide customer experience mapping
	Keeping customers loyal in a down economy
	The chief customer officer and the customer experience
	Training call center agents using bad customer service experiences
	CRM failure: The top six reasons CRM programs fail
	Monitoring the customer experience in the call center
	Defining and delivering a great customer experience
	The role and responsibility of a customer relationship manager

	Customer privacy and CRM
	Gartner: Evaluating Web analytics faces new challenges
	Customer privacy a serious challenge for marketers
	What's the best method for customer data entry in Microsoft CRM?
	Call centers grappling with data security
	Marketers see data breach danger, remain unprepared
	Data breaches tough to stop
	More laptops stolen, 300,000 customer records at risk
	Fidelity laptop snafu spotlights need for security policies
	The customer loyalty costs of data breaches
	Customer data leaks and losses abound
	Customer privacy and CRM Research

	Data governance
	Using the customer database to provide good customer experiences
	A true view of the customer requires data 'symbiosis'
	Data breaches tough to stop
	Travelocity 'activates' customer data for BI
	Customer data leaks and losses abound
	Dear Santa, I've been a good data management manager ...
	Who says tech people can't be wordsmiths?
	Business Intelligence Learning Guide
	Security, privacy keys to CRM
	Expert: Data quality is misunderstood